| No | Title | Brief | 
      1 | 
      Benchmarking | 
      Comparing a product, feature, or process against best-in-class standards to improve quality. 
 | 
      
      
      2 | 
      Competitive Intelligence | 
      Gathering and analyzing information about the competitive environment. 
 | 
      
      
      3 | 
      Delphi Technique | 
      Reconciling subjective forecasts through a series of estimates from a panel of experts. 
 | 
      
      
      4 | 
      Gross Margin | 
      Sales revenue minus the cost of goods sold. 
 | 
      
      
      5 | 
      Return on Promotional Investment (ROPI) | 
      The revenue generated directly from marketing communications as a percentage of the investment. 
 | 
      
      
      6 | 
      Share (Market Share) | 
      The portion of overall sales in a market accounted for by a particular product, brand, or service. 
 | 
      
      
      7 | 
      Causal Forecasts | 
      Forecasts developed by studying the cause-and-effect relationships between variables. 
 | 
      
      
      8 | 
      Velocity | 
      A measure of the amount of work a team can tackle during a single Sprint. 
 | 
      
      
      9 | 
      Burndown Chart | 
      A graphical representation of work left to do versus time, used to track the progress of a Sprint. 
 | 
      
      
      10 | 
      Customer Journey | 
      The complete sum of experiences that customers go through when interacting with your company and brand. 
 |