A software delivery model where software is licensed on a subscription basis and is centrally hosted.

Key performance metrics specific to software as a service (SaaS) businesses.

The process of providing the sales team with the resources they need to effectively sell a product.

A visual representation of the steps involved in converting prospects into customers.

A visual representation of the stages in a sales process.

The capability of a system, network, or process to handle a growing amount of work, or its potential to accommodate growth.

A system design that allows a product to handle increased loads efficiently.

A process of analyzing possible future events by considering alternative possible outcomes.

A process of planning for future scenarios that could impact a product or business.

The uncontrolled expansion of project scope without corresponding increases in resources or timelines.

An Agile framework for managing work with an emphasis on software development, involving roles such as Scrum Master, Product Owner, and Development Team.

A role in Scrum responsible for ensuring the team follows the Agile values and practices, and removes impediments to progress.

Organizing internal decisions and job roles by market segment rather than by product or function.

A technique that renders a webpage on the server before it is sent to the client.

A diagram that visualizes the service delivery process and how users interact with it.

A commitment between a service provider and a customer regarding the expected level of service.

A design pattern that allows services to communicate with each other over a network.

The portion of overall sales in a market accounted for by a particular product, brand, or service.

A set period during which specific work has to be completed and made ready for review in Agile frameworks like Scrum.

A list of tasks to be completed during a sprint, derived from the product backlog.

A meeting where the team determines what to complete in the upcoming Sprint.

A meeting held at the end of a sprint to reflect on the process and identify improvements.

A meeting at the end of a Sprint where the Scrum team shows what they accomplished during the Sprint.

The process of managing expectations and communication with key stakeholders.

Numeric codes assigned by the government to companies to designate their industry.

A framework for identifying internal and external factors that can affect a product's success.

A strategic planning tool used to identify strengths, weaknesses, opportunities, and threats.

A simple, ten-item scale used to measure the usability of a product.